Terms & Conditions of Booking

Please ensure you have read and understand the terms and conditions as detailed.

Terms and Conditions for External Bookings Enquiry form

Please ensure that the number of guests required adheres to the following occupancy levels.

  • Buffet in hall up to 180 Guests
  • Seated Dinner in hall Up to 60 guests
  • Chamber occupancy up to 60 guests.
  • Committee Room 1 up to 12
  • Committee Room 2 up to 18

Failure to comply with these regulations may result in refused entry to any guests exceeding these numbers. Please note this final number includes any speakers, entertainment etc. who may not be on your invitation list. 

The Town House is a listed building unfortunately we are unable to provide full disabled access throughout the premises, however we aim to ensure that barriers are removed to all public areas or that services are delivered in alternative ways if necessary. There may be particular restrictions to access outside of office hours.  Please bear this in mind for the organisation of your event and contact one of the Civic Officers if you need further information.

Catering is not included in Hall lets, we use prescribed Caterers for all events held at the Town House, details of caterers can be provided upon request to the CFhelpdesk@highland.gov.uk -01463785015 In most situations you would deal directly with the caterer and enter into a private arrangement regarding costs and amendments.

Cancellation charges will apply to any event cancelled within 10 working days prior of occurrence. We will raise an invoice for 50% of the Hire cost. 

You will be responsible for any damage occurring during or as result of your event and may be charged. It is your responsibility as organiser to ensure that whilst at the Town house that your guests act appropriately and with respect to the historic surroundings. As point of contact we will address any queries we have directly to you unless alternative contact supplied. We kindly ask that all rooms are returned to their original state at the end of the booking

The Attached Car park is a public pay and display car park. It is your guest’s responsibility to ensure they have paid the appropriate charges. The Town House is not responsible for any parking fines or damage to vehicles received whilst parked in the Town House car park.

PLEASE NOTE Town House staff are responsible for the security of the building and managing any emergency. In the event of an evacuation, the meeting organiser is responsible for making sure all meeting attendees evacuate the building by the nearest available exit leaving all personal belongings behind. They are also expected to escort all attendees to the designated fire assembly point in the Town House Car Park and report to Town House Staff. Any attendee with a disability of any kind that feels they would need help in the case of an evacuation MUST fill in a PEEP (Personal Emergency Evacuation Plan) form available form Town House Staff. (An Evac-Chair is located beside the lift on the first floor) If you discover a fire while in the building, immediately raise the alarm by operating the nearest fire alarm call point and make your way to your nearest exit. If you are unsure of your nearest alarm call point and escape routes, please familiarise yourself with the Fire Escape Plan Board nearest to your meeting room or speak to a member of the Town House Staff before your meeting starts.Failure to comply with these regulations may result in refused entry to any guests exceeding these numbers. Please note this final number includes any speakers, entertainment etc. who may not be on your invitation list. 

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